Frequently Asked Questions
Everything you need to know about your GOI shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 14-day return period from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our signature fits can range from bodycon to oversized.
Do you ship internationally?
Yes, GOI ships worldwide. Shipping costs and delivery times vary by country and will be calculated at checkout.
Can I modify or cancel my order?
To ensure fast delivery, we process orders immediately. You can modify or cancel an order within 30 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and flexible payment options like Klarna and Afterpay.