Returns & Exchanges
At GOI, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all eligible items in their original condition. Please ensure all tags remain attached and the garments are unworn to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all labels and hygiene seals are intact to avoid processing delays.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing